Buyer’s Guide 

1.Payment
Currently we accept the following methods of payment
·(Hong Kong) bank transfer
·Paypal or credit card


If you wish to pay by bank transfer we will send a notification email to you with our bank information. Please make the payment within 7 working days from the day you have placed your order. Your item will be shipped after we have received the payment. If your payment is not made within 7 working days from the day you placed your order, your order will be cancelled. If you choose to pay by bank transfer you will be responsible for any fee that may apply during transfer.
Customers who wish to settle the payment through Paypal could also pay with their credit card (Visa, Mastercard, American Express, Union Pay, JCB, giropay etc). Paypal account is not necessary for you to pay by Paypal.
Please check the link below for more details on Paypal.
https://www.paypal.com/jp/cgi-bin/webscr?cmd=_home&locale.x=ja_JP


2.Tax on Purchasing

 
There is no sales tax or VAT in Hong Kong. The customer is only required to pay for the Item and the shipping to Turtleback.
For any purchases made outside of Hong Kong, the customer is responsible for settling any taxes or fees that are applicable in their country of residence. The customer is also responsible for importing the goods.

3.Return and Exchange

 
We do not accept return for items that have already been paid, checked out, or have already been delivered. Please check the product page for more details.
We are confident in our quality products. However if the item you have received has a defect or is damaged, we will exchange it with a new one. We will be responsible for the shipping expenses.
For any inquiries please contact
support@turtleback.hk

 

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